vampyr Casino & Sportsbook FAQ

We at vampyr require one form of government-issued ID to verify your identity. Accepted documents include a national ID card, passport, or driver's license. You'll also need to provide a recent selfie so we can confirm the ID matches your face. Upload both documents through the verification section in your account settings. Our team reviews submissions during business hours — most verifications complete within a few hours. If your documents are unclear or don't match, we'll ask you to resubmit. This is a one-time step before you can deposit.

Registration on vampyr takes about two minutes. You'll enter your email address, create a password, and confirm your phone number. We'll send a verification code to your phone — enter it to activate your account. That's all we need to get started. Later, when you're ready to deposit, we'll ask for your full name and date of birth so we can match your ID documents during KYC verification. We never ask for your password again after registration, and we don't store payment card details on our servers.

On the login screen, click or tap "Forgot your password?" We'll send a reset link to your registered email address. Click the link, create a new password, and log in. The reset link expires after one hour for security. If you don't receive the email, check your spam folder or contact our support team. We can also help you recover your account if you've lost access to your registered email — reach out through the in-app help menu and we'll verify your identity before resetting your credentials.

Yes. We at vampyr accept deposits via virtual-account transfers from online payment, e-wallet, mobile banking, and local payment. When you choose a bank transfer in the deposit section, we'll generate a unique virtual-account number for your transaction. Transfer the amount from your bank account to that number, and the deposit appears in your vampyr account within minutes. We also accept e-wallets: online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. mobile banking is especially fast — scan the code with your phone and confirm the payment. Choose whichever method is most convenient for you in Jakarta, Surabaya, Bandung, or anywhere else in a supported jurisdiction.

Withdrawal requests on vampyr are subject to verification windows. During business hours on weekdays, most withdrawals are reviewed within a few hours. Requests submitted outside business hours or on weekends are queued and processed the next business day. Once approved, the time to reach your bank account or e-wallet depends on your payment method — bank transfers typically take a few hours to a business day, while e-wallet transfers like local payment or online payment may arrive faster. If your withdrawal is delayed beyond the expected window, contact our support team through the in-app help menu and we'll investigate.

account preferences vary by payment method. E-wallets like e-wallet, mobile banking, local payment, and online payment have their own transaction limits set by the provider — typically a few million rupiah per transaction. Bank transfers via e-wallet, mobile banking, local payment, or online payment may have higher limits depending on your bank account type. e-wallet transfers follow your bank's daily limits. When you select a payment method in the deposit section, we'll show you the minimum and maximum for that option. If you need to deposit more than the single-transaction limit, you can make multiple deposits.

We at vampyr offer demo mode for many of our slot games — Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Demo mode lets you play with virtual credits so you can learn the rules and features without risking real money. To access demo mode, look for the "Play for Free" or "Demo" button on the game card. Demo credits are reset each session and cannot be withdrawn. Once you're familiar with a game, you can switch to real-money play by logging into your account and selecting the game again.

Our loyalty programme rewards regular play on vampyr. As you place bets and play games, you earn points. Points accumulate toward tier milestones — Bronze, Silver, Gold, and Platinum. Each tier unlocks benefits such as bonus offers, faster withdrawals, and exclusive game access. Your tier status is visible in your account dashboard. Points do not expire as long as your account remains active. During major events like Liga 1 tournaments or Idul Fitri, we often run tier-specific promotions. Check the promotions section in the app to see what's available for your current tier.

We at vampyr collect only the information necessary to verify your identity and process your transactions: name, email, phone number, date of birth, and ID document. We do not sell or share your data with third parties. All communication between your device and our servers is encrypted using industry-standard protocols. Your account data is stored securely and backed up regularly. If you want to know exactly what data we hold about you, contact our support team and we'll provide a full account export. For complete details, see our Privacy Policy

Our support team is available through the in-app help menu on Android, iOS, and web. Open the app or website, look for the help or support icon, and submit your question. We respond in English and Indonesian during business hours — typically within a few hours on weekdays. For urgent account security issues, mark your message as high priority and we'll escalate it. You can also reach us by email through the contact form on our website. We aim to respond to all inquiries within one business day. Check the FAQ first — many common questions are answered here.